9-1-1 Public Safety Emergency Communications Specialists are the vital link between citizens and the police, fire, and EMS responders. Emergency Communications Specialists dispatch public safety calls received through 9-1-1 lines and other sources. Emergency and Non-Emergency calls for services are processed and prioritized by the Emergency Communications Specialist and dispatched over the radio, phone, and computer technology to responding agencies. Emergency Communications specialists are trained professionals that can handle police, fire, and medical emergency-related incidents. They must be able to process calls for service obtaining detailed information while assigning and updating responders assigned to the call. These actions must be concise and accurate as seconds count during an emergency.


  • At least eighteen years of age
  • A citizen of the United States
  • A High School graduate or possess an equivalency
  • Pass background investigation, including criminal history and driver’s license review
  • Not have been convicted or pleaded guilty to or entered a plea of no contest to any felony charge or any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor, or controlled substance.
  • Able to Multi-task
  • Type a minimum of 30wpm
  • Computer Skills
  • Shift Work including Weekends & Holidays
  • Organizational Skills Accurate & Precise
  • Team Player
  • Tactful & Courteous