Welcome to the Jefferson County Tennessee Emergency Communications Districts.
Jefferson County 9-1-1 Emergency Communications provides emergency and administrative support for thousands of residents, visitors, and first responders. Through the use of state-of-the-art technology and a highly trained staff, we work to exceed the expectations of our community in their critical time of need. We are the primary answering point for all communities within Jefferson County,
We employ dedicated telecommunicators who answer approximately 95,000 calls for service each year from residents and visitors in Jefferson County. Telecommunicators also dispatch responders for all public safety response disciplines – law enforcement, fire, and EMS agencies within Jefferson County.
The Jefferson County 9-1-1 Emergency Communications District is funded by telephone user fees, which is governed by the Tennessee Emergency Communications Board (TECB). Local contributions from Jefferson County Government also make up a revenue source for the district’s operations.
Along with dispatch services, the District provides and maintains all hardware and software for the county-wide, state-of-the-art Computer Aided Dispatch (CAD) system, which includes GIS Mapping and Automatic Vehicle Location (AVL) technology. In addition, it maintains the CAD Geographical Information System (GIS).
The Jefferson County Communications Center processes over 134,000 phone calls and over 62,000 CAD or computer-aided dispatch entries per year. There is over 665,000 radio transmission monitored over a number of different radio frequencies. There were over 88,000 NCIC transactions.
The Jefferson County Communications Center is staffed with telecommunicators who are trained professionals that can process police, fire, and medical-related emergencies.